Information & Advice

Search Engine Failure: Housing and care advice in the North West.  The Future North West Housing Group looked at how good local council websites perform on advice and information for older people especially since the Care Act has given councils a duty to deliver information and advice. (2015)

Making the case evaluation  sets out how local integrated FirstStop housing and care information and advice services help to deliver on care and health outcomes, improve the well – being of older people and make savings to the public purse. The report is the result of an independent evaluation using data from DCLG (Department of Communities and Local Government) funded local housing and care options advice services and interviews in four local areas with service users, key local stakeholders and staff.

Making the Case final for integrated impartial information and advice about housing and care for older people sets out how integrated housing and care information and advice services enable local authorities to meet their new duties under the Care Act and includes model clauses to assist with service commissioning.